Contact

BrightLabs Infrasoft Solutions Private Limited
support@brightlabsinfrasoft.com

Product, sales and sponsorship

Questions about the product, hosted instances, support agreements, sponsorship and invoices all go to the address above.

Bugs and feature requests

Please use GitHub issues rather than email. A public issue with a reproduction is more useful to everyone than a private thread, and it is how the project actually improves.

Security

If you have found a vulnerability, email support@brightlabsinfrasoft.com with SECURITY in the subject. Please do not open a public issue for it.

Include what you found, how to reproduce it, and what you think the impact is. We will acknowledge within 3 working days, keep you updated, and credit you when it is fixed unless you would rather we did not. We will not take legal action against anyone who reports a genuine finding in good faith and gives us a reasonable chance to fix it before publishing.

Privacy and data requests

Same address. Note that we hold nothing from a self-hosted instance — it never contacts us — so requests about data inside your own installation are something only you can act on.

Response times

We aim to answer within 3 working days. This is a small team building in the open; if something is urgent, say so in the subject line.